HERBALIZER Limited 1-year Warranty to Original Purchaser
HERBALIZER warrants the Herbalizer (“product”) purchased in the United States or Canada against defects in material and workmanship under normal use and in accordance with operating instructions for a period of one (1) year from the date of purchase by the original end-user purchaser. HERBALIZER shall remedy any such defect claimed under the aforementioned warranty at its sole discretion by means of repair or replacement with new or refurbished individual parts or by delivery of a defect-free and working product.
The original end-user purchaser has the option to register for an additional 2-year extension of the warranty by registering their product via the included Warranty Registration Card within the first year of ownership.
The Warranty is only valid on Herbalizers purchased from the Herbalizer Store or Authorized Retailers.
This Warranty shall be void upon transfer of ownership of this product and is effective only when used in the United States or Canada.
The Warranty covers the Herbalizer only, and not any accessories such as the “bowl,” “whip assembly,” or “balloon.” This Warranty is limited to repairs or replacements of original parts which in the opinion of HERBALIZER are defective in workmanship or material. Any other customer claims against HERBALIZER, including for compensation, are excluded.
This Warranty does not cover damage or cosmetic deterioration resulting from negligent use, misuse, or abuse, damage caused by accident or dropping, damage caused by water/liquid, cleaning solvents of any kind, exposure to the elements, or normal wear and tear. Any use of this product with anything other than dry herbs or herbal extracts will void this warranty. Any unauthorized alteration of this product will void this Warranty and the owner’s right to operate this product.
HERBALIZER agrees to repair or replace the product at no charge, within the Warranty period, provided that the product is delivered to HERBALIZER in its original packaging, fully insured.
All shipping charges must be covered by the customer. Return instructions must be requested by sending an email to support@herbalizer.com. Please follow the instructions carefully to avoid any delays.
To honor this Warranty and to ensure the best service to our customers, HERBALIZER requires the following information be sent to support@herbalizer.com when requesting to return Herbalizer for repair:
- A copy of the original sales receipt
- Model number & serial number of the unit (located on bottom)
- Your address and phone number
- A detailed description of the problem
HERBALIZER will review the information and confirm repair evaluation eligibility prior to the device being returned.
Any returned product found not to be defective is subject to a $50 charge to cover the diagnostic evaluation and return shipping cost.
If a product receives warranty service, the Warranty period is amended to either (a) the time remaining on the original (or extended) Warranty, or (b) 90 days from the date the product is shipped back to you, whichever is longer.
Disclaimer of Warranty
DISCLAIMER OF WARRANTY. EXCEPT AS SPECIFIED IN THIS WARRANTY SECTION, ALL EXPRESS OR IMPLIED CONDITIONS, REPRESENTATIONS, AND WARRANTIES INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, SATISFACTORY QUALITY, NON-INTERFERENCE, ACCURACY OF INFORMATIONAL CONTENT, OR ARISING FROM A COURSE OF DEALING, LAW, USAGE, OR TRADE PRACTICE, ARE HEREBY EXCLUDED TO THE EXTENT ALLOWED BY APPLICABLE LAW AND ARE EXPRESSLY DISCLAIMED BY HERBALIZER, ITS SUPPLIERS AND LICENSORS. THE HERBALIZER IS NOT A MEDICAL DEVICE. IN NO EVENT WILL HERBALIZER BE LIABLE FOR ANY SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGE, LOSS OF REVENUE, BODILY HARM OR LOSS OF LIFE, OR COST OF REPLACEMENT GOODS RESULTING FROM THE USE OR MALFUNCTION OF THE HERBALIZER, TO THE EXTENT AN IMPLIED WARRANTY CANNOT BE EXCLUDED, SUCH WARRANTY IS LIMITED IN DURATION TO THE EXPRESS WARRANTY PERIOD. BECAUSE SOME STATES OR JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, THE ABOVE LIMITATION MAY NOT APPLY. THESE WARRANTIES GIVE CUSTOMER SPECIFIC LEGAL RIGHTS, AND CUSTOMER MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION. THIS DISCLAIMER AND EXCLUSION SHALL APPLY EVEN IF THE EXPRESS WARRANTY SET FORTH ABOVE FAILS OF ITS ESSENTIAL PURPOSE.
HERBALIZER Return Policy
An unused and unopened product may be returned for 30 days after purchase (return shipping cost will be covered by the customer). If the Quality Seal on the product packaging is broken, the product cannot be returned, for sanitary health reasons. There shall be no exchanges except pursuant to the Warranty.